Last updated: August 23, 2026
XQZ Technology Limited ("we", "our", or "us") operates the LuggageAdmin mobile application and web dashboard (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
We collect several different types of information for various purposes to provide and improve our Service to you.
During hotel onboarding, we collect the following information from the hotel administrator solely for system setup and account management:
This data is not shared with third parties and is used exclusively to operate your hotel's instance of the Service.
Hotel administrators create individual staff accounts within the Service. Staff account information includes:
Staff accounts are managed by the hotel's administrator. We do not collect this information directly from staff members.
Hotel staff using LuggageAdmin enter luggage-related information necessary for day-to-day operations, including:
This data is entered by authorized hotel staff. We do not collect information directly from hotel guests. The hotel property is the data controller; we act as the data processor on their behalf.
When you use the mobile application, we may automatically collect:
This data is used solely to maintain app stability, fix bugs, and improve the Service. We do not use this data for advertising or marketing purposes.
The LuggageAdmin mobile application may request the following device permissions. Each permission is used only for the stated purpose:
| Permission | Purpose |
|---|---|
| Camera | Scanning luggage tags and documents using OCR (optical character recognition) |
| Photo Library | Selecting previously captured tag images for OCR processing |
| Notifications | Sending alerts about new tasks, delivery assignments, and system updates |
| Internet Access | Connecting to our cloud servers to sync data and perform operations |
You can manage these permissions at any time through your device's settings. Disabling certain permissions may limit the functionality of the Service.
We send push notifications to keep staff informed about:
You can disable push notifications at any time in your device settings. Critical alerts about overdue tasks may still be visible within the app.
The Service relies on the following third-party services to operate. These providers process data on our behalf under their own privacy policies:
| Service | Purpose | Data Processed |
|---|---|---|
| Google Firebase | Authentication, database, cloud storage, push notifications, hosting | Account credentials, operational data, device information |
| Google Cloud Platform | Server infrastructure and data hosting | All data stored in the Service |
| Expo (React Native) | Mobile application framework and over-the-air updates | App update packages, basic device information |
We do not share your data with any third parties for advertising or marketing purposes. All third-party providers are contractually obligated to protect your data and use it only for the services they provide to us.
For more information on how Google processes data, please refer to Google's Privacy Policy.
All data is stored on Google Cloud Platform servers located in the Asia East region. We implement industry-standard security measures including:
We retain your data according to the following schedule:
You may request early deletion of your data by contacting us at info@luggageadmin.com. We will process such requests within 30 days, subject to any legal obligations.
You have the right to delete your account and associated data at any time:
Upon receiving a valid deletion request, we will confirm deletion within 30 days. Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
We do not sell, trade, or otherwise transfer your personal data to third parties. We may share data only in the following circumstances:
Your data is stored on servers in the Asia East region. If you access the Service from outside this region, your data may be transferred to and processed in a jurisdiction different from your own. By using the Service, you consent to such transfers.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, please contact us at info@luggageadmin.com. We will respond to your request within 30 days.
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
We may update our Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We will also notify hotel administrators via email at least 30 days before material changes take effect.
If you have any questions about this Privacy Policy, please contact us: