Last updated: August 23, 2026
These Terms of Service ("Terms") govern your use of the LuggageAdmin mobile application and web dashboard (the "Service") operated by XQZ Technology Limited ("we", "our", or "us").
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service.
The Service is intended for use by authorized hotel staff and management. You must be at least 18 years old and authorized by your hotel property to use the Service. By creating an account, you represent that you meet these requirements.
To use the Service, your hotel property must have an active subscription. Individual user accounts are created by your hotel's administrator. You are responsible for:
You may use the Service solely for managing luggage operations at your authorized hotel property. You agree not to:
The Service, including its software, design, logos, and documentation, is owned by XQZ Technology Limited and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your active subscription. This license does not include the right to sublicense, modify, or distribute the Service.
Your hotel property retains ownership of all data entered into the Service. We do not claim ownership of your data. By using the Service, you grant us a limited license to store, process, and display your data solely for the purpose of providing the Service.
You are responsible for ensuring that any data entered into the Service, including guest information, is collected and processed in compliance with applicable data protection laws.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance, during which the Service may be temporarily unavailable. We will provide reasonable advance notice of planned maintenance where possible. We are not liable for any downtime caused by factors beyond our reasonable control, including but not limited to internet outages, natural disasters, or third-party service failures.
The Service is offered under subscription plans as described during the onboarding process. Payment terms, billing cycles, and cancellation policies will be specified in your subscription agreement. All fees are non-refundable unless otherwise stated in your agreement.
New hotel properties may be eligible for a free trial period. At the end of the trial, you must subscribe to continue using the Service. Data entered during the trial will be retained for 30 days after trial expiration, after which it will be permanently deleted in accordance with our Data Retention policy.
We may terminate or suspend your access to the Service if you violate these Terms. Your hotel administrator may also disable your individual account at any time. Upon termination:
You agree to indemnify and hold harmless XQZ Technology Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
To the maximum extent permitted by applicable law, XQZ Technology Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.
Our total liability for any claim arising from the Service shall not exceed the fees paid by your hotel property during the 12 months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that any defects will be corrected.
The Service relies on third-party infrastructure providers (including Google Cloud Platform and Firebase). Our ability to provide the Service is dependent on these providers. We are not liable for any failures or interruptions caused by third-party services.
We reserve the right to modify these Terms at any time. We will provide notice of material changes via email to the hotel administrator or in-app notification at least 30 days before changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and any subscription agreement, constitute the entire agreement between you and XQZ Technology Limited regarding the Service and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us: